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Re: WPM transactions saying "Not played yet" with a last played displaying a recent date and time

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Currently it is

Current player load

 

 

38%

It shows unknown until someone goes into the player location  and runs the test and submit.  Usually last from 14 minutes to over an hour.

Usually see a couple of Application Event logs that coincide with this issue

 

Event ID 1000
Faulting application name: SolarWinds.SEUM.Agent.Service.exe, version: 2.1.0.488, time stamp: 0x53ec1a2e
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x03cde138
Faulting process id: 0x208
Faulting application start time: 0x01d137f8fb893f86
Faulting application path: C:\Program Files (x86)\SolarWinds\Orion\SEUM\Player\SolarWinds.SEUM.Agent.Service.exe
Faulting module path: unknown
Report Id: 61ef1764-a3fd-11e5-80e1-005056a21904
Faulting package full name:
Faulting package-relative application ID:

 

Other Event ID 1026
Application: SolarWinds.SEUM.Agent.Service.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException
Stack:
at SolarWinds.SEUM.Agent.WorkerProcessManagement.WorkerProcessManager.ShutdownWorkerProcess(System.Guid, Boolean)
at SolarWinds.SEUM.Agent.WorkerProcessManagement.WorkerProcessManager.ShutdownWorkerProcess(System.Guid)
at SolarWinds.SEUM.Agent.WorkerProcessManagement.WorkerMonitor.ProcessWorkerProcess(System.Guid)
at SolarWinds.SEUM.Agent.WorkerProcessManagement.WorkerMonitor.RunMonitor()
at System.Threading.ThreadHelper.ThreadStart_Context(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Threading.ThreadHelper.ThreadStart(

 


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