Thanks for sharing details. Is the need for in-depth code-level monitoring something new in your organization? Do you see WPM and Pingdom complementary or comparable to New Relic? I understand you lack development (and we have a Beta available and are working on new release), but is there something in WPM missing feature-wise?
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Re: Share your opinion: Pingdom and WPM, how they can benefit from each other?
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Re: Share your opinion: Pingdom and WPM, how they can benefit from each other?
Thanks for ideas Jon. Reading your post I understand that in general you see Pingdom and WPM cover different use-cases. WPM is great for internal web applications, maybe from different branches. Pingdom is strong is external public-faced applications. Do you see any touching points, where WPM and Pingdom can complement each other, where together they can provide new value?
What about ability to monitor your external sites from Amazon cloud? How do you see this comparing to Pingdom abilities?
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Re: Alert Suppression
Thank goodness I found this post. The alert suppression wasn't working for me until I moved it under the trigger.
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Re: Share your opinion: Pingdom and WPM, how they can benefit from each other?
I too am intrigued as to how this will slot into the portfolio and any integration.
As WPM does both internal and external website monitoring, with the Amazon Cloud or remotely placed Player I doubt that there is any future for WPM to have Pingdom remote polling capability plumbed into it. As the major benefit of website monitoring is to be able to perform this function from a location which mimics that of your users, then the Amazon cloud location selection option does cover a lot of this.
The option to perform within the Orion web interface website monitoring using either WPM or Pingdom where Pingdom is populated via API calls to that service to present monitoring and potentially management function for that service.
Mark
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Re: Share your opinion: Pingdom and WPM, how they can benefit from each other?
I'm interested in the Pingdom acquisition, and hope that perhaps data or other reporting from the service will be importable or visible to NPM, if for no other reason than easy dashboarding.
Echoing other statements here - the ability to easily monitor the user experience from the Internet to our customer-facing apps is something we'd be happy to have.
WPM in our shop today has some very basic tasks - availability and transaction time reporting, etc. However, we don't use it for much beyond that, and probably won't. If I could use Pingdom assets to capture the same info externally, I'd probably just use that. Again, our usage is very simple compared to some others here, but to have a dashboard/reporting source for all of our customer-facing app site data would be great.
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WPM Last XX Events time is wrong
I'm having a problem with the Last XX events time displaying the time of the event as happening 4 hours in the future of when the event actually occurs. I'm pretty sure that this is an issue with a timezone being set up incorrectly somewhere but I can't figure out where it would pull this information from. To my knowledge this has been going on since WPM was installed and it's the only product that seems to be having this issue. WPM is installed on the same server as the Orion Core product and the time for it is correct. Anyone have any suggestions on where I can look at to try to fix this?
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Re: WPM Last XX Events time is wrong
Hello,
events in this case are displayed incorrectly in UTC time. There is a hotfix for this issue and you should find it on your Customer Portal for download.
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Re: WPM Last XX Events time is wrong
Thank you very much.
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Re: SEUM-User-# using up disk space
Here is the solution I implemented after the SEUM-User-# profiles filled my disk space twice (3 months apart), delete the profiles weekly. The profiles are automatically re-created when the transaction is played and unmanaging your WPM transactions is optional.
Schedule the following 2 tasks in Windows Task Manager:
- Unmanage WPM Transactions - Sunday from 4:55am - 5:10am
- Run the following PowerShell Script - Sunday at 5:00am
# Delete_WPM_SEUM_Profiles.PS1
# 07/17/2014 Mark Tellier
# WPM SEUM profiles will grow until all disk space is consumed
# Schedule PowerShell to run once per week to delete profiles
# This script runs in parallel across all players defined
# Define all players here
$wpmPlayer = @("wpm-play1", "wpm-play2", "wpm-play3")
# Stop WPM Service
icm -cn $wpmPlayer -ScriptBlock {Stop-Service "SWSEUMAgentSvc"}
icm -cn $wpmPlayer -ScriptBlock {
# Delete WPM Profiles - SECU-User#
$Profiles = Get-WMIObject -Class Win32_UserProfile | Where-Object {$_.LocalPath -like 'C:\Users\SEUM*'}
ForEach($p in $Profiles){
$p.delete()
}
}
# Start WPM Service
icm -cn $wpmPlayer -ScriptBlock {Start-Service "SWSEUMAgentSvc"}
Hope this helps,
Mark
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DNS Fail - Transaction errors when using hostname only
We have some recordings that monitor internal websites, which users access by host name only (not the fully qualified domain name). These transactions fail intermittently on the first step, the screenshot shows the page could not be loaded and the error "DNS Fail". They succeed about half the time, but fail a lot. This host name resolves on all workstations, they all have the same DNS suffix search list. When we logon to these locations and test, the host name resolves every time with nslookup, ping and internet explorer. The Recorder won't even let us Edit the URL to use the FQDN, but we could re-record it with the FQDN if needed. But this would not be monitoring a real scenario, I'd rather fix the problem. Any ideas?
Clik here to view.
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Re: DNS Fail - Transaction errors when using hostname only
Hello,
WPM is using own local user accounts for playback. Is there any chance that some network settings are applied on domain account level through GPO? WPM accounts are not affected by user-level GPO.
Fact that it sometimes work and sometimes not looks strange but can be caused by different runs using different WPM account (there are 7 on standalone Player). Do you have multiple playback locations and does it fail on all of them? Can you try to stop "SolarWinds WPM Player" service, go to user management in Windows, delete all SEUM-User-# accounts and start "SolarWinds WPM Player" service again?
Another option worth trying may be to use domain accounts for players. If you go to "c:\Program Files (x86)\SolarWinds\Orion\SEUM" there is "SolarWinds.SEUM.AgentDomainConfigurationTool.exe". Run this tool, enable domain accounts and enter credentials for as many accounts that it asks for (2 or 7, based on where Player is installed). Each account on single machine has to be unique but you can use same set of accounts across different machines. It's good practice to create extra accounts just for WPM, it's not recommended to use accounts of real users.Save settings and see if it helps.
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Re: DNS Fail - Transaction errors when using hostname only
Thanks for the suggestions Jiri.
>> Do you have multiple playback locations and does it fail on all of them?
Yes, this runs on 15 locations and it never fails for 2 locations, intermittently fails on 10, and always fails on 3. So far we haven't figured out what the differences are. Example of the intermittent failures:
| 7/24/2014 6:21 AM | Event Type | Transaction zComm from ATR Win7 Desktop is Down |
| 7/24/2014 6:08 AM | Event Type | Transaction zComm from ATR Win7 Desktop is Up |
| 7/22/2014 5:50 PM | Event Type | Transaction zComm from ATR Win7 Desktop is Down |
| 7/22/2014 5:38 PM | Event Type | Transaction zComm from ATR Win7 Desktop is Up |
| 7/22/2014 4:35 PM | Event Type | Transaction zComm from ATR Win7 Desktop is Down |
| 7/22/2014 4:07 PM | Event Type | Transaction zComm from ATR Win7 Desktop is Up |
>> Can you try to stop "SolarWinds WPM Player" service, go to user management in Windows, delete all SEUM-User-# accounts and start "SolarWinds WPM Player" service again?
I tried this on 5 locations, it fixed it on 2 but not on 3. I tried this again but manually deleted the profile folders under C:\Users and this has fixed it every time. I left a few that are failing, before I fix them by deleting the accounts and profiles, do you have any guesses as to what the exact cause is? I'd like to dig deeper to know what is causing this in case it happens again.
>> Another option worth trying may be to use domain accounts for players.
I have not tried this yet.
Clik here to view.
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Re: WPM 2.1.0 Beta - Call for Beta Testers
Beta is finished and we have RC ready! Thanks everyone who participated and provided feedback!
Clik here to view.
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Is it safe to delete cookie files in C:\Users\SEUM-User-1\AppData\Roaming\Microsoft\Windows\Cookies\ ?
The C:\Users\SEUM-User-#\AppData\Roaming\Microsoft\Windows\Cookies\ directories have hundreds of thousands of files.
Is it safe to delete these files?
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Re: Is it safe to delete cookie files in C:\Users\SEUM-User-1\AppData\Roaming\Microsoft\Windows\Cookies\ ?
Yes, you can delete those files. WPM does not expect cookies to be persistent between playbacks.
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Re: Is it safe to delete cookie files in C:\Users\SEUM-User-1\AppData\Roaming\Microsoft\Windows\Cookies\ ?
Thanks Jiri.
Clik here to view.
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Steps, with screen captures, to assemble/group/combine monitors
I have created a group of web performance transactions, and monitors. These run throughout the day to test our web applications. As I was learning how to do this, I wanted to keep the scripts short, and modular. If I need to change 1, I can do so and not have to rewrite an entire script from start to end.
My issue is that I would like to create a script that I run ad hoc. Most notably, when software releases are completed. I would like to be able to select several of the web monitors as one transaction, name it, and then run it immediately after a code release.
Are there are documents, or video's available to demonstrate this? I believe it is a "group" based upon my readings, but I have been unable to find a document which illustrates the location and steps needed.
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Gartner report
I've used End User Experience tools in the past (Compuware Vantage) and have tested other products Quest Foglight, CA APM. These products are all in the Gartner Magic Quadrant. Where does the SolarWinds WPM fall?
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Re: Gartner report
WPM is in a different category than the other APM tools you've listed. WPM leverages synthetic transactions to proactively identify issues that can potentially impact end users vs. Real End User Monitoring or RUM tools.
HTH,
Craig
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Re: Gartner report
If you are familiar with Compuware Vantage and Agent Recorder/TestPartner you will be disappointed with WPM. It has nowhere near the feature set for application monitoring. I've found WPM to be useful for monitoring basic webpages but that is about all. I haven't even found a way to duplicate scripts and make minor changes, instead resorting to creating each new script from scratch.
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